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Contact

01296 696 860

Address
Town Court, High Street, Wendover
Aylesbury, Buckinghamshire HP22 6EA

Opening Hours - From 12th July 2021 - Welcome Back!!

Monday - CLOSED
Tuesday - 9am-4.30pm
Wednesday - 9am-4.30pm
Thursday - 9am-4.30pm
Friday - 9am-4.30pm
Saturday - 9am-4.30pm
Sunday - CLOSED

Should you still wish to place a pre order for quick contactless collection or local drop off, please email us at cornellisugarcraft@gmail.com or use the contact us form.

 

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Company Policy

Refund and Exchange

Due to health and hygiene requirements and in the best interest of all our customers, we regret that we are unable to exchange or accept the return of edible goods either opened or unopened.  This is also applicable to cake boards and to cut ribbon.  All other items will be considered for exchange or return as long as accompanied by a valid receipt.

Please remember that we provide advice based on the information given to us at the tim (e.g. size of cake), but the decision to purchase ultimately rests with the customer.

We would appreciate if you contact us at the earliest opportunity on 01296 696860 with any concerns that you may have and are always willing to hear from customers with a view to positively addressing any issues raised.

Let Us Know What You Think

Hello! As the Owner of Cornelli Sugarcraft Specialist, I want to ensure that my staff and I provide you with the best possible service and products that we can  To ensure this is achieved, I welcome your feedback on the contact that you have with me/my staff and the quality of the products that we provide.  Please feel free to speak directly with my staff as I expect them to deal effectively and efficiently with any concerns you may have.  If you are still not satisfied, or you would prefer to raise issues with me directly, please feel free to contact via this website or email.  Please be assured that all information reaches me, and my aim is to be accessible if you are not completely satisfied.

It has always been my aim to make sure you are completely happy with our products and services.  If we have let you down for any reason I would like the opportunity to put it right.  I will always do my best to ensure you are completely satisfied with my response.

Many thanks and look forward to seeing you soon.

Debbie Cattle

Cornelli Sugarcraft Privacy Statement

Cornelli Sugarcraft is committed to protecting and respecting any personal information you share with us.  This statement describels what type of information we collect from you, how it is used, how we share with others, and how we manage the information we hold.

We will always give you the option not to receive amrketing communications from us. We do not share your data with 3rd parties unless you request we do so.

What information do we collect?

Name

Address

Phone Number

Email address

WE DO NOT STORE CREDIT CARD DETAILS

How doe we use this information?

We will only process information that is necessary for the purpose for which it has been collected.

Where we have your consent, we may contact you from time to time about events, products or services.  You will always have the optionnot to recieve markeing communications form us and you can withdraw your consent at anytime by contacting us at cornellisugarcraft@gmail.com, or by clicking the unsubscribeoption included in our mailshot messages.

We may use your personal information where is necessary to fulfil and complete your orders, purchases and other transactions entered into with us.

How long do we keep information for?

We will not hold your personal information in an identifiable format for any longer than necessary, unless we have an ongoing relationship with you.

How can you manage the information we hold about you?

You have the right to access or withdraw or object to the use of your personal information.  In this instance we will confirm your identity and will respond to you within 30 days.

 

You can contact us in the following ways;

By phone; 01296 696860

By Email; cornellisugarcraft@gmail.com

By post; Cornelli Sugarcraft, 1 Town Court, High Street, Wendover, Bucks, HP22 6EA

If you are unhappy, you have the right to lodge a complaint with the Data Protection Regulator

Information Commissioners Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF